Get in Touch With Us
Got a question about something you have read on neecco.org.uk, spotted an offer that needs a second look, or want to suggest a casino we should be reviewing? This page explains the best way to reach us and what happens once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. Write to us at [email protected] and a real person reviews your message, not an automated system. We aim to reply within two working days, though this can stretch slightly during busier periods.
A short summary of what your message is about helps us route it to the right person quickly, particularly if you are flagging something on a specific brand or offer page.
What We Can Help With
- Questions about our reviews — If you are unsure how we arrived at a rating, or want more detail on a specific site listed on our best non GamStop casinos page, ask us directly.
- Bonus and free spins queries — Welcome offers, wagering conditions and free spin terms change from time to time. If something looks unclear or out of date on a listed offer, let us know and we will look into it.
- Corrections — We work from publicly available information and try to keep it current, but casinos update terms often. If you have found something that no longer matches what is shown on a brand's site, tell us.
- Suggestions for coverage — If there is a payment method, game type or casino not on GamStop you think readers would want us to cover, we are open to hearing about it.
- General feedback — Positive or critical, honest feedback helps us keep the site useful for people comparing casinos not on GamStop.
What We Cannot Help With
We are an independent comparison and review site, not a casino operator, payment provider or regulator. That means we cannot access your account at any listed casino, process withdrawals, resolve a dispute with an operator, or reverse a self-exclusion decision made through GAMSTOP. Those matters need to go directly to the casino's own support team or, for exclusion-related questions, to GAMSTOP itself.
If you are asking about free spins, deposit bonuses or wagering requirements attached to a specific welcome offer shown on our site, we can point you toward publicly stated terms, but the operator's own terms and conditions always take precedence over anything summarised here.
Before You Get in Touch
A few quick checks can save time:
- If your question relates to a specific casino's offer, check the operator's own terms page first — bonus percentages, minimum deposits and free spin counts can change without notice.
- If you are asking about eligibility to play at a site not on GamStop, note that these platforms are licensed and regulated outside the UK, which is a distinction worth understanding before you sign up.
- If your enquiry concerns problem gambling support, please say so clearly in your message so we can point you to appropriate resources rather than general casino information.
Our Approach to Messages
Every email is read by a member of our editorial team before any reply goes out. We do not outsource replies to bots, and we do not treat reader feedback as an afterthought — it genuinely shapes how we update rankings and write-ups over time, including on our non GamStop casino rankings page.
Reminder: gambling at any casino, including those not participating in GamStop, is intended for adults aged 18 and over. If you have concerns about your own play or someone else's, mention this in your message and we will point you toward relevant support options.
Get in Touch
Whether it is a quick question about a welcome offer or a longer note about something you think we have got wrong, we would rather hear from you than have you leave with doubts. Send us an email and we will get back to you.